FAQ
Here is a little information to assist you when planning your event, and working with HeartSongs.
HOW DO I BOOK?
Once you have chosen your Artist/s and what package you would like, HeartSongs will send you a formal quote/contract. To lock in the performance, simply sign and return the quote. Quotes are valid for 90 days.
Be sure to read our full terms & conditions.
IS A DEPOSIT / BOOKING FEE REQUIRED?
YES, A 20% NON REFUNDABLE DEPOSIT/ BOOKING FEE IS REQUIRED
The deposit/ booking fee is non-refundable because by entering this contract you are securing a particular date that we are not able to offer another party and we will be securing resources from now until then so that we are able to fulfil our obligations at that time. We consider the non-refundable deposit/booking fee to be a reasonable estimate of the costs associated with securing and maintaining the booking. The non-refundable deposit/booking fee covers artist cancellation fees and administration time connected to your booking.
Once you've signed and returned your formal quote, HeartSongs will send you an email to confirm the booking and your deposit/booking fee invoice.
You have 6 weeks to pay your deposit/booking fee invoice.
WHEN IS FINAL PAYMENT DUE?
14 days prior to the event or earlier if you choose.
CAN I HAVE SPECIAL SONG REQUESTS PERFORMED LIVE?
The answer is YES! Absolutely!
Our Artists are more than happy to learn and perform any special requests for the key moments of your event.
We require ALL SPECIAL SONG REQUESTS to be returned to us approximately ONE MONTH PRIOR TO YOUR WEDDING. When returning your song choices, please be sure to include:
SONG/ ARTIST/ LIVE OR TRACK/ IS THERE A SPECIFIC VERSION?: [Add YouTube or Spotify link for reference]
Your Artist will review your song requests and ensure that they are able to perform the song (and do it justice). On most occasions, this is no problem. Should the Artist feel that they won’t do the song justice, we will be back in touch and will organise that the original track is played instead.
Examples why the Artist hasn’t been able to perform special requests:
-The original artist has a certain tone (deepness/high voice/unique tone) that our Artist can’t articulate
-The original has a unique beat or melody that can’t be replicated acoustically.
-The song request is a high female vocal when your chosen Artist is a male.
We will do our absolute best to accommodate all requests.
DO I HAVE TO PAY FOR ACCOMMODATION?
If you book an artist/s and the travel driving time [one way] from the venue to the artists home base is greater than 2 hours 15 minutes, accommodation is required in either a hotel/ motel at the clients expense. HeartSongs will happily make arrangements and add the travel costs to your final bill. When making travel arrangements, HeartSongs requests a 50% deposit.
WHAT AM I REQUIRED TO PROVIDE ON THE DAY FOR HEARTSONGS?
If weather is looking unfavourable, shade or shelter must be provided to protect Artist equipment from rain/excessive heat. Should no shade be provided and the conditions are unfavourable, the Artist is within their rights to decline from performing until some shade is provided.
Including the appropriate shade/shelter as detailed above, the Artists will require the following:
-For a call time longer than 4 hours or more, an Artist meal must be supplied. Most venues will offer this either complimentary or at a discounted rate. The reason for this is your artist is going to be tied up with your event for 8 hours or more (including bump in/ bump out time). On most occasions, wedding venues are slightly remote and there is little opportunity for them to get a meal. This is greatly appreciated by the artist.
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-Our Artists must have water available at all times - please ensure your venue is across this.
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-For any Artists booked, it is a requirement to offer refreshments/ snacks throughout the day.
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-Most venues offer BANDS/ ARTISTS a complimentary Green Room for their breaks/ meals. This is ideal so they can have a space to rest/ refresh themselves in between sets. This can even be a table in the corner or out the back of the establishment.
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-By looking after your Artist/s, it means they can dedicate all their time and energy to your day ensuring you have amazing atmosphere.
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-HearstSongs permits responsible consumption of alcohol in conjunction with state laws.